SHIPPING POLICY

Generally, we will send the items as soon as possible once your payment is completed.

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

 

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the same location such as the United States, Europe, China, Australia etc... It may take anywhere from 7-14 business days on average. This is highly dependent on the customs and import process in your country.

 

Shipping Method: ePacket, EMS.

 

Delivery Time:

a. EMS usually takes up to 40 working days(not including holiday and weekend)
b. ePacket usually takes 7-40 working days(not including holiday and weekend)
weekend).

 

Note: Sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. Please be patient and you will receive the parcel.

 

Shipping FAQ

 

Is Shipping Included in The Prices?
Yes, ✈️ Free shipping on all US orders. 

 

How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( email to support@petsgooods.com ) Immediately!

How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service.